Comfort Chefs Terms & Conditions
Last updated: June 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Comfort Chefs website at https://regional.comfortchefs.co.za (the “Website”) and your purchase of our prepared frozen meals and related items (“Goods”). By using the Website or placing an Order, you agree to these Terms. If you do not agree, please do not use the Website.
1. Who we are
In compliance with section 43 of the Electronic Communications and Transactions Act, 2002:
- Trading name: Comfort Chefs
- Registered business name: Comfort Chefs Cape Town (Pty) Ltd
- Registration number: 2026 / 216920 / 07
- VAT number: Not currently VAT-registered
- Physical and business address: 26 Ringwood Drive, Parklands, Cape Town, Western Cape, South Africa
- Email: capetown@comfortchefs.co.za
- Telephone: 079 636 1989 (+27 79 636 1989)
- Website: https://regional.comfortchefs.co.za
2. Definitions
- Company, We, Us, Our — Comfort Chefs.
- Goods — the prepared, frozen meals and related items offered for sale on the Website.
- Order — a request by You to purchase Goods from Us.
- You, Your, Customer — the person accessing the Website or placing an Order.
3. Use of the Website
You agree to provide accurate, current and complete information when placing an Order and to use the Website only for lawful purposes. You are responsible for keeping any account details and password confidential, and for all activity under your account.
4. Orders and acceptance
4.1 Placing an Order constitutes an offer by You to purchase Goods subject to these Terms.
4.2 An Order is only accepted once We confirm it and/or begin preparation. We may decline or cancel an Order — for example where Goods are unavailable, where We cannot deliver to your area, where there is an error in pricing or product information, or where We suspect fraud. If We cancel a paid Order, We will refund you in full.
4.3 Because Goods are prepared fresh and to order, cancellations and amendments are governed by the Returns & Refund Policy.
5. Pricing and payment
5.1 All prices are shown in South African Rand (ZAR) and are inclusive of VAT where applicable.
5.2 Prices, product descriptions and availability may change at any time before an Order is accepted. While We take care to display information accurately, errors may occur; where We discover an error affecting your Order, We will contact you before proceeding.
5.3 Payment is processed securely through Payfast. We do not store your full card details. Your Order will only enter preparation once payment has been received.
6. Delivery
6.1 Delivery areas, fees, lead times and cold-chain handling are set out in our Shipping Policy. Frozen meals are typically delivered within 7–10 days.
6.2 We deliver using a temperature-controlled cold chain to preserve the safety and quality of the Goods. You are responsible for providing an accurate delivery address and for ensuring someone is available to receive and refrigerate or freeze the Goods promptly on delivery.
6.3 Risk in the Goods passes to You on delivery. Ownership passes once payment has been received in full and the Goods have been delivered.
7. Food safety, storage and reheating
7.1 Our Goods are supplied frozen. You must keep them frozen until use and follow our reheating and serving guidance — see How Do I Reheat and Serve My Comfort Chefs Meals Safely?.
7.2 We are not responsible for any deterioration in quality or safety caused by improper storage, thawing or reheating after the Goods have been delivered to You.
7.3 If you have allergies or specific dietary requirements, please check product descriptions and contact Us before ordering.
8. Returns, refunds and your consumer rights
8.1 Our returns and refunds terms are set out in full in the Returns & Refund Policy, which forms part of these Terms.
8.2 Nothing in these Terms limits your rights under the Consumer Protection Act, 2008. Please note that the cooling-off / right-to-return provisions that apply to some online purchases do not apply to perishable Goods or Goods made to your order, as permitted under South African law.
9. Intellectual property
All content on the Website — including text, images, logos, menus and branding — belongs to Comfort Chefs or its licensors and may not be copied, reproduced or used without Our prior written permission.
10. Limitation of liability
To the extent permitted by law, We are not liable for any indirect, incidental or consequential loss arising from your use of the Website or the Goods. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability under the Consumer Protection Act.
11. Privacy
We process your personal information in accordance with the Protection of Personal Information Act, 2013 and our Privacy Policy, which explains what We collect and how We use it.
12. Changes to these Terms
We may update these Terms from time to time. The version published on the Website at the time you place an Order applies to that Order. Please review this page periodically.
13. Governing law
These Terms are governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the South African courts.
14. Contact us
Comfort Chefs Tonita Bosch Phone: 079 636 1989 (+27 79 636 1989) Email: capetown@comfortchefs.co.za Address: 26 Ringwood Drive, Parklands, Cape Town, Western Cape, South Africa